Frequently Asked Questions

Monday - Thursday 9:00 a.m. - 8:00 p.m.
Friday 9:00 a.m. - 3:00 p.m.
Saturday and Sunday Closed

Call (614) 882-9338 and select x205

You can reschedule by calling 24 hours in advance at 614-882-9338

From West Columbus: Take 270 East towards Westerville. Exit onto Cleveland Ave. North. Turn right onto Schrock Rd. (2nd stoplight, 1st 4 lane road). Turn right at the 4th stoplight on Schrock Rd., this is Brooksedge Blvd. Concord is on the left, just past Green Crest Dr.

 

From East Columbus: Take 270 West to Westerville Rd. (State Route 3) North. Turn Left at the 2nd stoplight, Heatherdown Dr. Go until it dead ends into Brooksedge Blvd. and turn right. Concord will be on the right just before Green Crest Dr.

Franklin and Delaware Counties.

Concord’s email and phone are NOT monitored when the agency is closed. If you need to talk to someone immediately, DO NOT send an email. DO NOT leave a phone message. Instead, in Franklin County contact Netcare at (614) 276-2273 or call 911. In Delaware County call Helpline at 211.

The intake appointment to begin services will be at Concord in Westerville. Depending on the services needed, staff may transport clients, provide service in their homes, or at another location.

Call us at (614) 882-9338 x205 to schedule an assessment appointment. Or visit the National Institute of Mental Health to find descriptions, causes, symptoms, treatment and research about mental health topics.

During business hours, call (614) 882-9338. Email and phone are not monitored when Concord is closed. In case of emergency, call NetCare (614) 276-2273 or 911.

Free skill-building groups are offered to active Concord clients being served by a Case Manager. Therapy groups are by referral only, run for a specific number of weeks, and have a fee. Find a group.

Therapists or psychiatrists make all referrals to groups, so discuss your interest with them.

Concord measures the effectiveness of every service to make sure it is meeting the needs of our clients and our community. We ask clients, stakeholders, and our partnering agencies for feedback on a regular basis. Read more

Upon the request of a minor fourteen years of age or older, a mental health professional may provide outpatient mental health services, excluding the use of medication, without the consent or knowledge of the minor’s parent or guardian. The minor’s parent or guardian shall not be informed of the services without the minor’s consent except under certain serious circumstances.

First appointments are generally offered within 10 days. Occasionally, Concord must place persons requesting services on a waiting list. They are offered appointments in the order in which their request or referral were received.

Concord’s clinical staff is made up of highly-trained professionals, many of who have advanced degrees in their field. All members of the clinical staff are credentialed by their respective discipline and a number are considered experts in their field in Central Ohio. All employees are trained annually to be sensitive and proactive with regard to cultural diversity and potential language barriers.

As a nonprofit, Concord keeps its fees as affordable as possible. Fees for services are based on hourly charges. Sessions scheduled for shorter or longer periods will be billed accordingly. Co-pays and deductibles must be paid at the time of service. When funding allows, Concord may be able to provide some services at a subsidized rate to those whose monthly gross income and dependents fall within the public subsidy guidelines.

We accept Self Pay, Insurance, Medicare, Medicaid, Workers Compensation and other sources. Please check with your insurance company regarding coverage, co-pays, and deductibles on services sought.

Contact the billing department at (614) 882-9338 x245. If you get the voice mail, please leave your question and we’ll return your call within 48 hours.

The identity of a client will only be released if that person poses an immediate danger to him/herself or another person. We are required by law to:

  • Assure medical information that identifies you is kept private
  • Give you notice of our legal duties and privacy practices with respect to medical information about you

All medical records are kept for 7 years after discharge or 10 years past legal adulthood for minors (age 28)

To have your records sent to another organization or provider, you will be asked to sign a consent form to release the specific information. If you want a copy of your records for yourself, contact the Client Rights Officer to schedule a meeting to review the records you are requesting. Concord reserves the right to charge a fee to offset the cost of copying large amounts of documents.

On behalf of the thousands of people we serve every year, we gratefully accept tax-deductible financial contributions so we can continue to meet their needs. Please visit our donation page to learn how your support will help make our community healthier. Based on need, we also accept some household goods for families in supportive housing.

We are always in need of volunteers to work at Concord events held at different times throughout the year. These fundraisers are especially critical in helping us keep our doors open for those who are disabled by mental illness or chemical dependency in light of recent funding cuts. We appreciate any help you can give!

Please visit our employment page to view our job openings or internships.

Concord is a registered as a 501© (3) not-for-profit mental health agency. We charge market rates for services and are run according to business practices, but provide thousands of dollars of non-reimbursed services each year.

Concord receives funding from:

  • ADAMH board of Franklin County
  • Donations from generous individuals and companies
  • Ohio Department of Drug and Alcohol Services
  • Ohio Department of Mental Health
  • Third party insurers
  • United Way of Delaware County
  • Westerville City Schools

Concord Counseling Services is governed by a volunteer board of directors on behalf of the community. The board acts as the steward of the agency, establishes its mission, monitors progress in achieving the mission, authorizes programs and assures that funding is available to carry them out. The board also ensures that Concord is compliant with all legal, ethical and financial requirements.

Connie Emerson, the Executive Director of Concord, leads a staff of highly trained professionals who serve clients and administer the business practices of the agency.

Our organizational and financial information is available at: GuideStar The Columbus Foundation Concord 990 Form

Suggestions for improvements are welcome. Please give your idea to any staff member or ask the receptionist for a comment form. All recommendations will be forwarded to the Executive Director for discussion and possible implementation.

Please ask the receptionist for a comment form which will be forwarded to the Executive Director. Or write a personal note to the individual. Comments will also be collected during the annual client satisfaction survey.

We have established a grievance procedure for use by any client or applicant for service. If you have a concern regarding how you were treated by any staff member, you may verbally present your concern to the person involved, the person’s supervisor, or the Client Rights Officer. If you are not satisfied with the results, please contact the Clients Rights Officer.

Fill out the Client Satisfaction Survey found here... ClientSatisfactionSurvey.pdf and mail, fax or drop off to the front desk.

Here are the previous results... ClientSatifactionSurvey2014.pdf

You can find Concord's Client Orientation Handbook here.

Client Rights Statement

In Ohio you are provided with specific safeguards for your rights while you are receiving services at Concord Counseling Services. The following “Rights of Clients” statement is designed to inform you and your family of those rights. The rights of minor children will be covered by the legal consent of parents, adoptive parents, or legal guardians.
 

Rights of Clients

1.The right to be treated with consideration and respect for personal dignity, autonomy, and privacy.

2. The right to reasonable protection from physical, sexual or emotional abuse and inhumane treatment.

3. The right to receive services in the least restrictive, feasible environment.

4. The right to participate in any appropriate and available service that is consistent with an individual service plan (ISP), regardless of the refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the person’s participation.

5. The right to give informed consent to or to refuse any service, treatment or therapy, including medication absent an emergency.

6. The right to participate in the development, review and revision of one’s own individualized treatment plan and to receive a copy of it.

7. The right to freedom from unnecessary or excessive medication, and to be free from restraint or seclusion unless there is immediate risk of physical harm to self or others.

8.  The right to be informed and the right to refuse any unusual or hazardous treatment procedures. 

9. The right to be advised and the right to refuse observation by others and techniques such as one-way vision mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology.  This right does not prohibit an agency from using closed-circuit monitoring to observe seclusion rooms or common areas, which does not include bathroom or sleeping areas.

10.  The right to confidentiality of communications and personal identifying information within the limitations and requirements for disclosure of client information under state and federal laws and regulations.

11.  The right to have access to one’s own client record unless access to certain information is restricted for clear treatment reasons.  If access is restricted, the treatment plan shall include the reason for the restrictions, a goal to remove the restriction, and the treatment being offered to remove the restriction.

12.  The right to be informed a reasonable amount of time in advance of the reason for terminating participation in a service, and to be provided a referral, unless the service is unavailable or not necessary.

13.  The right to be informed of the reason for denial of a service.

14.  The right not to be discriminated against for receiving services on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state or federal laws.

15.  The right to know the cost of services.

16.  The right to be verbally informed of all client rights, and to receive a written copy upon request.

17.  The right to exercise one’s own rights without reprisal, except that no right extends so far as to supersede health and safety considerations.

18.  The right to file a grievance.

19.  The right to have oral and written instructions concerning the procedure for filing a grievance, and to assistance in filing a grievance if requested.

20.  The right to be informed of one’s own condition.

21.  The right to consult with an independent treatment specialist or legal counsel at one’s own expense.

22.  The right to have access to quality improvement activities. Concord’s Quality Improvement Coordinator is available for client questions or input.

23.  The right to service that is responsive and sensitive to an individual’s ethnic and cultural heritage

24.  The right to information upon request in sufficient time to facilitate decision making regarding services including information and referral, consultation, education, prevention, and training

25.  The right to be free from abuse, financial or other exploitation, retaliation, humiliation, or neglect by any Concord staff member

26.  The right to refuse involvement in research projects, or to give informed consent to participate in research projects
 

If you feel that your rights have been violated while a client at Concord you can ask to speak with the Client’s Rights Officer by contacting Concord at 614-882-9338 or by sending an email to ClientRights@ConcordCounseling.org