Frequently Asked Questions

Fill out the Client Satisfaction Survey found here, and mail, fax or drop off the completed form to the front desk.

You can find Concord’s Client Orientation Handbook here.

Client Rights Statement

In Ohio you are provided with specific safeguards for your rights while you are receiving services at Concord Counseling Services. The following “Rights of Clients” statement is designed to inform you and your family of those rights. The rights of minor children will be covered by the legal consent of parents, adoptive parents, or legal guardians.

Rights of Clients

1.The right to be treated with consideration and respect for personal dignity, autonomy, and privacy

2. The right to reasonable protection from physical, sexual or emotional abuse and inhumane treatment
3. The right to receive services in the least restrictive, feasible environment
4. The right to participate in any appropriate and available service that is consistent with an individual service plan (ISP), regardless of the refusal of any other service, unless that service is a necessity for clear treatment reasons and requires the person’s participation
5. The right to give informed consent to or to refuse any service, treatment or therapy, including medication absent an emergency
6. The right to participate in the development, review and revision of one’s own individualized treatment plan and to receive a copy of it
7. The right to freedom from unnecessary or excessive medication, and to be free from restraint or seclusion unless there is immediate risk of physical harm to self or others
8. The right to be informed and the right to refuse any unusual or hazardous treatment procedures
9. The right to be advised and the right to refuse observation by others and techniques such as one-way vision mirrors, tape recorders, video recorders, television, movies, photographs or other audio and visual technology.  This right does not prohibit an agency from using closed-circuit monitoring to observe seclusion rooms or common areas, which does not include bathroom or sleeping areas
10. The right to confidentiality of communications and personal identifying information within the limitations and requirements for disclosure of client information under state and federal laws and regulations
11. The right to have access to one’s own client record unless access to certain information is restricted for clear treatment reasons.  If access is restricted, the treatment plan shall include the reason for the restrictions, a goal to remove the restriction, and the treatment being offered to remove the restriction
12. The right to be informed a reasonable amount of time in advance of the reason for terminating participation in a service, and to be provided a referral, unless the service is unavailable or not necessary
13. The right to be informed of the reason for denial of a service
14. The right not to be discriminated against for receiving services on the basis of race, ethnicity, age, color, religion, gender, national origin, sexual orientation, physical or mental handicap, developmental disability, genetic information, human immunodeficiency virus status, or in any manner prohibited by local, state or federal laws
15. The right to know the cost of services
16. The right to be verbally informed of all client rights, and to receive a written copy upon request
17. The right to exercise one’s own rights without reprisal, except that no right extends so far as to supersede health and safety considerations
18. The right to file a grievance
19. The right to have oral and written instructions concerning the procedure for filing a grievance, and to assistance in filing a grievance if requested
20. The right to be informed of one’s own condition
21. The right to consult with an independent treatment specialist or legal counsel at one’s own expense
22. The right to have access to quality improvement activities. Concord’s Director of Clinical Data and Quality is available for client questions or input
23. The right to service that is responsive and sensitive to an individual’s ethnic and cultural heritage
24. The right to information upon request in sufficient time to facilitate decision making regarding services including information and referral, consultation, education, prevention, and training
25. The right to be free from abuse, financial or other exploitation, retaliation, humiliation, or neglect by any Concord staff member
26. The right to refuse involvement in research projects, or to give informed consent to participate in research projects. All research projects will be conducted with adherence to research guidelines and ethics.
27. The right to referral to legal entities for appropriate representation, self-help support services and advocacy support services
28. The right to other legal rights as defined by local, state and/or federal laws

If you feel that your rights have been violated while a client at Concord you can ask to speak with the Client’s Rights Officer by contacting Concord at 614-882-9338 ext. 235.

We have established a grievance procedure for use by any client or applicant for service. If you have a concern regarding how you were treated by any staff member, you may verbally present your concern to the person involved, the person’s supervisor, or the Client Rights Officer. If you are not satisfied with the results, please contact the Clients Rights Officer.

Upon the request of a minor fourteen years of age or older, a mental health professional may provide outpatient mental health services, excluding the use of medication, without the consent or knowledge of the minor’s parent or guardian for 6 sessions or 30 days. The minor’s parent or guardian shall not be informed of the services without the minor’s consent except under certain serious circumstances.

All medical records are kept for 10 years after discharge or 10 years past legal adulthood for minors (age 28). Electronic health records may be kept longer at the discretion of the agency.

To have your records sent to another organization or provider, you will be asked to sign a consent form to release the specific information. If you want a copy of your records for yourself, contact the Client Rights Officer by contacting Concord at 614-882-9338 ext. 235 to schedule a meeting to review the records you are requesting. Concord reserves the right to charge a fee to offset the cost of copying large amounts of documents